Roman & Leo orders ship via USPS First Class and Priority. Once your order has been received, we aim to ship your package the same business day during our store hours Tuesday - Saturday. Once the package has shipped, you will be provided with a tracking number via email. Roman & Leo is not responsible for a package once the package has been marked as delivered via tracking, unless insurance was purchased by selecting Priority Shipping $8. All delivery timing is based solely on USPS and international shipping companies. Roman & Leo makes no guarantee of timing in terms of when packages will be received once shipped, but first class packages are typically received in 1-5 business days, depending on where you a located in relation to our shop (in Indiana).
Indiana residents have the option to pick up their order in-store at no cost. When checking out, choose IN-STORE PICK-UP as your shipping option. Once your order is ready to be picked up, you'll receive an email stating your order is ready to be picked up in-store. Please be prepared to show an ID to claim your order. If you chose In-Store Pick-Up by mistake, and you'd like to have your order shipped to you, please click the link below and purchase shipping for $3.99. Please be sure to include your original order number in the notes so the correct order is shipped to you. If your In-Store Pick-Up order is not picked up from our store within one full calendar year, your purchased items will be donated.
Returns will be accepted from online purchases within 20 days of purchase date for store credit only, which will be emailed to you in the form of a digital gift card, after your return has been processed. Online orders may be returned in our store as well. We do not offer exchanges for online purchases via mail at this time. Roman & Leo will issue a store credit with a completed Returns Authorization Form and tags attached to unused/unworn item in its original intact packaging. Return shipping, payment for return shipping, and any subsequent damages from return shipping are the responsibility of the purchaser.
Please note, all special orders and accessories (bibs, sunglasses, bow ties, hats, teethers, socks, blankets, suspenders, capes, non-apparel items) are non-refundable and FINAL sale. All marked down sale items are also FINAL sale, no refunds or exchanges.
Please do not ship items back to Roman & Leo that do not meet all return criteria. Your package will be shipped back to you at your expense and no credit will be issued.
Roman & Leo store credit is valid for one year from the date it is issued. Thereafter, unused credit is forfeited.
Damage claims on shipped items must be made within 48 hours of package arrival. Please inspect your purchases immediately upon receipt as no claims can be made after this time.
If you wish to make a return, please complete and enclose your RETURNS AUTHORIZATION FORM
included in your shipment or email [email protected]
for a new form and send all returns to:
Roman & Leo Returns
8800 North Street #115
Fishers, IN 46038
Returns will be accepted from in-store purchases within 14 days of purchase date for store credit or exchange only. Sorry, no exceptions. Roman & Leo will allow store credit and exchanges only with proof of purchase from our shop, and tags attached to unused/unworn item in its original intact packaging.
Please note, all special orders and accessories (bibs, sunglasses, bow ties, hats, teethers, socks, blankets, suspenders, capes, non-apparel items) are non-refundable and FINAL sale. All sale items are also FINAL sale, no refunds or exchanges.
If you have additional questions, please feel free to contact us at [email protected]
**Holiday Return Policy**
All purchases made from November 16th - December 23rd qualify for our extended holiday return policy. We will accept returns for store credit or exchanges only through Saturday January 9th. All other criteria for returns is the same as above. Marked down SALE items and all accessories are final sale.