Shipping/Store Pick-Up/Return Policy

SHIPPING

Roman & Leo orders ship via USPS First Class and Priority. Once your order has been received, we aim to ship your package within 2 business days or less.  Once the package has shipped, you will be provided with a tracking number via email.  Roman & Leo is not responsible for a package once the package has been marked as delivered via tracking, unless insurance was purchased by selecting Priority Shipping $8.  All delivery timing is based solely on USPS and international shipping companies.  Roman & Leo makes no guarantee of timing in terms of when packages will be received once shipped.  

IN-STORE PICK-UP

Indiana residents have the option to pick up their order in-store at no cost.  When checking out, choose IN-STORE PICK-UP as your shipping option.  Once your order is ready to be picked up, you'll receive an email stating your order is ready to be picked up in-store.  Please be prepared to show an ID to claim order.  If you chose In-Store Pick-Up by mistake, and you'd like to have your order shipped to you, please click the link below and purchase shipping.  Please be sure to include your original order number in the notes so the correct order is shipped to you.

http://romanandleo.com/products/pay-for-shipping  

 

RETURN POLICY

Online Policy:
Returns will be accepted from online purchases within 20 days of purchase date for store credit only, which will be emailed to you after your return has been processed. We do not offer exchanges for online purchases at this time.  Roman & Leo will issue a store credit with receipt and tags attached to unused/unworn item in its original intact packaging. Return shipping, payment for return shipping, and any subsequent damages from return shipping are the responsibility of the purchaser.
All special orders, accessories, and items made-to-order are non-refundable and final sale.  All sale items are final, no refunds or exchanges.  
Please do not ship items back to Roman & Leo that do not meet all return criteria.  Your package will be shipped back to you and no credit will be issued.
 
Roman & Leo store credit is valid for one year from the date it is issued. Thereafter, unused credit is forfeited. 
Damage claims on shipped items must be made within 48 hours of package arrival. Please inspect your purchases immediately upon receipt as no claims can be made after this time, no exceptions.
If you wish to make a return, please complete and enclose your RETURNS AUTHORIZATION FORM included in your shipment or email contact@romanandleo.com for a new form and send all returns to:
Roman & Leo Returns
8664 E. 116th St.
Fishers, IN 46038
In-Store Policy:
Returns will be accepted from in-store purchases within 14 days of purchase date for store credit or exchange only. Sorry, no exceptions.  Roman & Leo will allow store credit and exchanges only with receipt and tags attached to unused/unworn item in its original intact packaging. All special orders, accessories, and items made-to-order are non-refundable and final sale.  All sale items are final, no refunds or exchanges.   

If you have additional questions, please feel free to contact us at contact@romanandleo.com

 

**Holiday Return Policy**

All purchases made at the the IJL Holiday Mart, or any online/in-store purchases made from November 23rd - December 23rd qualify for our extended holiday return policy.  We will accept returns for store credit or exchanges only through Saturday January 7th.  All other criteria for returns is the same as above.  Marked down SALE items and all accessories are final sale.  

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